The processing and shipping time was a bit slower than other vendors. There's a few days where your order is in limbo; getting put together with no emails at all. Then a few days later, I got a clump of emails- order has been sent to the mixing station, order has been mixed, order has been prepared for shipping and then the next day- order shipped. Whole process took 4 days to send out from the time I ordered. Usually it's about two days so that was somewhat different. Shipping time was the usual 3 to 7 business days. Once it got here, the packaging was decent, nothing really exciting about it.
They mention on the site that if you want a free sample, to send a note and ask for a particular flavor and they'll consider it. So I did, asked for lime cream and they sent that too. Full sized bottle with the same nicotine level as the juices I ordered. So that was very nice, free 15ml bottle was totally worth the extra patience on the mixing time. In fact, I liked it better than the juices I ordered. They were the small plastic bottles and while the juices were steeping, I noticed they were slightly leaking in my steep box. That very well might have been user error but thought I should mention it.
All in all, a good vendor. There was a lot of hype about their juice a few months ago and they didn't really live up to it for me, flavorwise but, of course, taste is subjective. Vendor wise, very professional, decently priced and even gave out a freebie.