Fast everything! They usually ship my order the day after it's placed. Twice now I've received my juice within three days after placing it. On both orders I received a bonus, the first time it was a free bottle of juice. Second order all four of the 10ml bottles were upgraded to 15ml. When I placed my order I had a question regarding one of the flavors and he answered my question writing me back on my receipt. Kinda cool when an owner of a company hand writes you a note. Give them a shot and see how good pricing plus good products equals an awesome vendor.
Had an issue with a flavor that I love after steeping. I contacted Matt and he offered to remake my juice I asked if he could alter the flavor making it more sour and he came through. Shipping took 2 days and the replacement order was totally free.