I needed to find some new vendors since my old one has burned down. I liked the selection I found at EV, and reddit seemed to think they are OK for whatever thats worth.
At any rate I had a couple hundred to spend, and the Memorial Day sales were on!
So I go ahead and order a RDTA, a Therion 166, a DIY coils building kit, and some other stuff. All the prices seemed comparable to other vendors, I was happy - until I realized I had ordered the wrong RDTA (too many tabs open, too many models with very similar names, totally my mistake).
So I sent off an email, and EV cancelled my order, refunded my credit card (in under 48 hours, that's the fastest CC refund I've ever received), and still gave me the Memorial Day special when I reordered the right stuff!
All in all a great customer service experience, I was super happy they were able to just cancel and refund rather than make me ship the tank back to them. Honoring the holiday sale on my reorder was obviously really nice as well.
I'll definitely be doing more business with these guys, they were willing and able to fix my own mistake, very cool.