Avail Vapors must be doing well if they can afford to treat their customers the way they do. I initially was very pleased with the shop, but after today my husband and I will take our business somewhere else. I'm not naive to vaping. I understand that equipment fails after awhile and needs to be replaced--in fact, I bought a replacement tank there when my old one wore out. However, I also understand that sometimes equipment is defective and a good seller takes responsibility for that.
On 6/5 we bought a starter kit for my husband who is an occasional vaper. I generally expect these kinds of setups to last anywhere between 3 and 6 months before something goes wrong with the battery and new equipment is needed. Actually, we were buying it to replace a kit my husband had that was failing. Yesterday, on 7/7 the battery on the Avail kit stopped holding a charge, so we brought it back to the store with the original packaging and receipt. It is true that it was two days past the warranty, but it was clearly a defective product. I would expect that a responsible retailer would replace the battery in order to keep the business of repeat clients--it's not like two months had gone by past the warranty, or even two weeks. It was two days, roughly 48 hours. I wouldn't have taken it back if it weren't a reasonable request.
Avail Vapors refused to replace the battery, so we left the defective product with them and walked out of the store. They lost the roughly $100-$150 that I would have spent there each month all over a cheap $20 battery and self-righteous inflexibility. Establishing an adversarial relationship with your customer base is not good business practice.