WARNING ON EJUICE CONNECT. Terrible customer service. Please check google on peoples issues with this company. Here is my email exchange over $10.
Mon, Jun 3, 11:25 AM (4 days ago)
Hi Joe, 356527 I apologize for the error on your order we will look at the pics of the order before it was shipped and when the error is seen you will be issued
Mon, Jun 3, 11:38 AM (4 days ago)
I dont need a refund, can you just ship the strawberry once the error is seen? Thats my favorite and im almost out :)
Mon, Jun 3, 11:45 AM (4 days ago)
Hi Joe, I am sorry we have to issue the refund
Mon, Jun 3, 11:46 AM (4 days ago)
well ok then
Wed, Jun 5, 10:02 AM (2 days ago)
How is the refund coming along?
Wed, Jun 5, 11:40 AM (2 days ago)
Hi Joe, The refund should be processed today
9:04 AM (29 minutes ago)
Hi Joe, 356527 The office would like to know if you would be willing to take a 50% refund as you are keeping the product you received in error. Please let me kn
9:19 AM (14 minutes ago)
You know what... this has been the strangest interaction i have ever
had with online retailer. You, Carla, and your company, have showed me
that buying locally is really the only way to go. You lost a customer
over $10. The strawberry juice was my favorite, I ordered it, I wanted
it, you sent me something different. Instead of fixing the issue, you
said that you would refund ten buck... 10$ dollars.....????? But you
havent done that, have you..? now we are down to $5.00. This tells me
everything I need to know about your company and the financial
hardships you must be in to whittle down my refund like we are trying
haggle over price of a used car. I do not want the raspberry juice
that was sent to me by mistake. I will gladly send it back once you
send me a return shipping label as it was not my mistake. I am not
even mad, just amazed by all this interaction over a $10 product. As
someone who reviews and post my experience on reddit and youtube...
this will cost you more than the reimbursement on a silly $10 juice
purchase. Even if I can point 1 person into a new direction and to
purchase their juice or device elsewhere, I have succeeded. Your
company really needs to evaluate its policies on customer support.
Have a good day and keep the refund. Something tells me you all need
it way more than me.