The website looks professionally designed, and I really dig the feel. There was a big warning banner across the top of the site when I placed my first order, warning me that there was a move in progress and so my order might be delayed, which I appreciated—I have no problem waiting for an order as long as I know up front what I'm getting into. Even so, I received my first order a week later, which I considered to be surprisingly quick.

I only ordered one 30mL bottle of juice—Minty Mountains—and was very pleasantly surprised to find another 30mL bottle of Raspberry Lemonade included, for free, along with a hand-written wax-sealed letter apologizing profusely for the delay in getting me my order and offering me a full refund if I was displeased with either the quality of the juice or the "unacceptable" delay in receiving my order.

The juice only comes in 30mL bottles, but you can choose PG/VG ratios of 15/85, 30/70, and 40/60 as well as 0, 3, 6, 12, or 18 mg of nicotine per mL. The only-30mL-size limitation might be more of an issue if the prices weren't so ridiculously low. I have no idea how they can manage to be profitable with this level of quality and attention to customer service.

Even if I weren't already impressed with the site, the packaging, or the obvious commitment to customer satisfaction, the quality of the juice would have sealed the deal. I've already placed my second order.

I came upon Whit E. Octopus on this site. I looked through their website and immediately loved the whole presentation of the company. Just the look drove me to want to order and their rave reviews made me feel confident in the initial purchase. I ordered on Friday night and the the four bottles I ordered plus a surprise fifth arrived that very next Monday. I ordered Pilar, Octopus Ink, Root Beer, and Sinner's Cider. I basically did everything but beg for a bottle of 1794 to sample and was pleasantly surprised to see how they obliged. So far I've only tried the Root Beer and Pilar as it's only been about an hour and a half, but I already know I'll be re-ordering very soon. Along with the juice, the presentation of the shipping that they came in blew me away. Packing peanuts kept the bottles safe, but just in case, they wrapped each bottle in brown paper and had tags attached to each one by twine. There was also a letter inside personally thanking me for my purchase that was sealed with a wax imprint of their logo. Probably the coolest package I've ever gotten and the quality of their service exceeds any and all expectations anyone could have. And the juice is delicious! I can confidently say that Whit E. Octopus has made a huge fan of me in one fell swoop.

Its not often that you find a juice vendor that puts the time and effort not only into their recipes but into the packaging and presentation as well. Their blends are delicious and when my shipment arrived it was more than I was expecting. Not only did they send me another free bottle of e juice but it came with a personally addressed letter sealed with a wax seal, and wrapped bottles with hand written tags of what was inside. I wish this company was local to me so I could go down there, shake their hand, and say "Thank you".

I bought from this company after my friend did and I couldn't stop trying his! They have unique flavors with great taste! You will not order from a company that sends you your juice in such a classy way that they do. They gift wrap each individual bottle and send a lengthy note of their appreciation. Also, if you order a few bottles, they'll send you a free 30ml. I have tried quite a few of their flavors and not a one has disappointed. Root Beer is my favorite. It tastes exactly like the barrel candy we all grew up eating. Very fast shipping. My order was sent out the very next morning and got here in just two days.