I have been communicating with VapeRageous for about 2 weeks on Reddit before I made a purchase from them. The juice arrived in 2 days (we are both on the East Coast) and was packaged very well. I posted a review of the 3 juices I bought on Reddit and the vendor contacted me about the one negative opinion I had. We have talked everyday since then trying to figure out the who/how/why this vape did not meet the description. They even went as far as telling me they are reworking the recipe to try and make it more true to the product description and keeping the old recipe under a different name. They have earned a loyal customer for as long as their customer service stays top notch like this.