Don't let my score of an 8 dissuade you from doing business with The Vape Kitchen; please take the time to read the rest of the review, and decide for yourself. I'm stingy with my very high scores...
I placed my initial order, and 3 business days later, my vape mail arrived from cross-country. The juice arrived in beautiful cobalt blue bottles with rubber-tipped glass droppers. They have high-quality labeling, and something that isn't going to run or fade should juice run down the side. The juice is shipped in near-impenetrable bubble wrapping, and individually sealed from each other in a hermetically sealed baggie. With my juices, I received 3 samples of their flavors, in small conical vials with snap caps, which contain approximate 2mls of each flavor. Just enough to be a sample, although the vials are a bit of a PITA if you're dripping or have another method you're using to vape with.
Unfortunately, one of my bottles had a defective sealing ring around the top, but since it was sealed separately from the other bottles, leakage was contained to that one portion of the packaging. I received the wrong flavor of juice in the package, as well as one of the 3 samples I received was the same flavor I ordered. I sent an email to customer service, and received a reply the next business day. I was told that since I paid for a product, and it wasn't received in perfect condition, they would do what they could to make it right.
Long story short, it was about a month from my initial order until I got 1 of the three flavors I ordered.
If the owners read the feedback and reviews left by customers, hopefully my suggestions will be taken into consideration.
1. Keep in constant contact with your mail-order customers. If you're out of a product, let them know. If there's a delay, let them know. CYA when it comes to contact with them, and don't go more than 3 business days without a follow up, even if the customer replies, "OK, I'll wait."
2. Ship your juice in bottles with regular caps on them, and include the glass droppers separately. This would probably cut down on the leakage % of mail orders.
3. Update the website to make it a bit easier to navigate and choose your flavors, rather than have them all listed on one page you have to continuously scroll down through. Fix the typo on your landing page...
I feel like The Vape Kitchen really went out of their way to try and rectify problems that arose with my order. Typically, when I shop, there's three key questions I ask myself when doing business, or making a purchase, and determining if it is a good value:
"Is the price commensurate with the quality of their product?"
"Would you recommend them to another potential customer?"
"Would you purchase from them again?"
I can answer all three with "Absolutely" & I recommend you give them a try!