Very prompt and knowledge service. The owner is nice and attentive. They are having some issues because it is currently a 1 man operation but I was just told that the owner is hiring two new employees so things will be running smoother in the future. That begin said, I would wait up to one month for this juice. I've tried all the flavors now and they blew my socks off. Each one tastes rich and dense and matches the description better and with more consistency that any other e-juice company I've tried! All in all, there is a bit of a wait, but the juice is well worth it!