I tried this vendor not expecting too much as their prices were so low, I mean where else can you get 240ml of juice for less than 50 dollars? I decided to go for it and I am so glad I did! There products are fantastic, their customer service was also great! I had some questions and sent an email and got a response within hours not days! My first order did take a little longer to process but that is because they custom make all juice when it is ordered the wait was not unreasonable just 8 days from ordering to delivered to me. It was worth the wait! I did have some juice leak out on one bottle and contacted them and they were willing to send me some more but I did not feel that was needed as I only lost about 2-3ml's and I can not see making a company use shipping for that small of an amount! They are a family owned business and their customer base is growing rapidly, they offer discount coupons regularly! Give them a try you wont be sorry!