Excellent customer service. My very first order got held up due to weather while in transit. I contacted them and they sent a second order out immediately. I ended up getting both shipments within a day of each other. Contacted TVC again to ask if the would like to charge me for the second being as I received both, and they said "Nope! Keep it for a rainy day, share it with a less fortunate vaper, or use it to convert someone". Wow. If that isn't good customer service, I don't know what is. Oh, and the toys included in each box are a bonus! Good juice, only had one out of 10 I didn't care for. Nice glass bottles, well packed. Made with love.