Haven't had any problems with them. As a repeat customer of their NET purity line, orders are usually filled in a couple days (larger ones can take a little longer), international shipping reliable (nothing has arrived leaking everywhere), and email notifications sent accordingly. Simple, straight forward, and hassle free. Prices all round are very reasonable, especially overseas shipping rates - though more cost effective with larger orders.They're not the cheapest vendor out there....but nor are they expensive. Website is easy to navigate, and juices are made to order with higher organic VG options available up to 100%, which was the initial appeal. The fact that their NETs are quite good further seals the deal.
Their juices taste generally clean, no distinct chemical flavours....yet. Which is something that really puts me off vendors....especially when the juices have been in transit for 2 weeks. However, some of the NETs have arrived with a slightly perfumey taste, and the 100% VGs can taste a little soapy too. Steeping gets rid of it thankfully. There is a typical signature base used in the tobaccos, and it is harsh, steeping doesn't always remove that entirely. I haven't tried their non-tobaccos, so the opinion on general product quality is solely based on the NET purity line.
My only complaints would be wishing they'd fill up their bottles completely, or at least get accurate sized bottles to their orders. Looks really stingy when the bottles arrive noticeably half an inch short of full. Their website advertises with images of full bottles to the size I've ordered....but it's not accurate to what you'll actually receive.