No complaints, their website is quick and easy to get around and they include a flavor description and a recommended steeping times for all their juice. I have tried all the "snake" juices and there is not a dud in the bunch! Snake Oil is a nice smooth pear and so easy to ADV. Snake Venom is a very tasty peach, but has a little bite, even at max VG and 6 MG nic, this is not a complaint, just something I noticed. Snake Eyes totally blew my MIND with the "Banana-Cinnamon toast cereal" flavor they have cooked up, I can't say it tastes like that, but to me it tastes like fresh hot banana-nut muffins if you give it a little wattage for some heat. AMAZING STUFF! I started with the sample pack and you should too!